Effective Date: August 23, 2025

Hamelin Ventures, LLC d/b/a Hammers Rentals (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you rent equipment, request services, make reservations, or use our website and related services.

1. Information We Collect

Personal Information:
Name, address, phone number, email address, driver’s license information, and payment details.

Rental & Service Information:
Equipment rented, service requests, rental period, pickup/delivery details, and customer support interactions.

Payment Information:
Payments are processed securely through trusted providers. We do not store full credit card information.

Technical Information:
IP address, browser type, cookies, device information, and website usage data.

2. How We Use Your Information

We use customer information to:

• Process reservations, rentals, and payments
• Schedule services, deliveries, and pickups
• Provide customer service and support
• Send customer-requested informational SMS communications
• Improve website performance and user experience
• Maintain legal, insurance, and fraud prevention compliance

3. SMS Communications & Consent

By providing your phone number through our website, booking forms, quote requests, or direct communication, you expressly consent to receive conversational and informational SMS text messages from Hammers Rentals regarding:

• Rental inquiries
• Booking confirmations
• Scheduling updates
• Equipment availability
• Delivery coordination
• Customer support

Consent is not a condition of purchase.

Message frequency varies depending on customer interaction.

Message and data rates may apply.

Reply STOP to unsubscribe at any time.

Reply HELP for assistance.

Customers opt in by:

• Website contact forms
• Rental bookings
• Quote requests
• Direct phone or email communication
• Customer support requests

Hammers Rentals does not send unsolicited promotional SMS messages.

If you have questions about this Privacy Policy or SMS communications, contact:

Hammers Rentals
Phone: (717) 423-9404
Email: [email protected]
Mailing Address: Carlisle, PA

4. Data Sharing & Consumer Data Protection

We do not sell, rent, or share consumer personal information with external organizations for marketing purposes.

We do not transfer or share consumer personal data with external organizations except as strictly necessary to provide the requested service.

Text messaging opt-in data and consent will never be shared with any third party under any circumstances.

Consumer data will not be transferred to external organizations under any circumstances except where legally required.

5. Service Providers

We may use essential service providers strictly for operational purposes, such as:

• Booking system management
• Secure payment processing
• Website hosting
• Insurance or legal compliance

These providers are only permitted access to information necessary to perform required business services.

6. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information, including:

• Secure encrypted payment systems
• Internal access controls
• Protected booking systems
• Fraud prevention safeguards

7. Data Retention

We retain customer information only as long as necessary to:

• Fulfill rentals or service obligations
• Comply with legal and tax obligations
• Resolve disputes
• Enforce agreements

8. Messaging Terms & Conditions

By opting into SMS communications, you agree:

1. Hammers Rentals may send informational and conversational text messages regarding rentals, scheduling, customer service, and related service updates.
2. Message frequency varies.
3. Message and data rates may apply.
4. Reply STOP to unsubscribe.
5. Reply HELP for assistance.
6. Consent is not a condition of purchase.
7. Carriers are not liable for delayed or undelivered messages.
8. Text messaging opt-in data and consent will never be shared with third parties.

For questions, contact:

Phone: (717) 423-9404
Email: [email protected]

9. Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Request deletion where legally permissible
• Opt out of communications

10. Cookies & Tracking

Our website may use cookies and analytics tools to improve user experience. Disabling cookies may limit certain website functions.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party platforms.

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

13. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted with a revised effective date.

14. Contact Information

Hamelin Ventures, LLC d/b/a Hammers Rentals
Carlisle, PA

Phone: (717) 423-9404
Email: [email protected]

Our website uses cookies and similar technologies to improve your browsing and rental experience. Cookies are small text files stored on your device when you visit our site.

We use cookies for the following purposes:

• Essential Functionality: To enable core features such as the rental cart, checkout process, and secure login. Without these cookies, our booking system (powered by Booqable) would not function properly.
• Preferences: To remember your settings (such as location and rental preferences) so you don’t need to re-enter them on each visit.
• Analytics: To understand how visitors use our website so we can improve our services and customer experience.
• Security & Fraud Prevention: To help detect and prevent fraudulent transactions or misuse of our rental platform.

You can choose to disable cookies in your browser settings, but doing so may limit certain features of our website, including the ability to make reservations online.